24/7 Monitoring
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Our engineering teams and technical support teams continuously monitor all of our networks around the clock. They
monitor and conduct a 'trend analysis' where data is collected and analyzed, and calculated patterns of
activity (or non-activity) determine the process to offer best-option performance, reliability, and delivery
for all services.
As standard, all networks have connectivity monitor alerts, and as an option to customers on our network, we
also provide monitoring details and graphs for more details analysis of services including server processor
usage, memory usage, storage allocation and other detailed monitors and alerts.
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Server Management
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All RackCorp dedicated servers come with the option to include O/S Server Management. This is especially useful
if you require the maintenance and repairs or restorations to be conducted by RackCorp technical support staff where
you do not have the time or the resources to manage the dedicated server yourself.
There are a number of key benefits to selecting the O/S Server Management option when you sign up for RackCorp
dedicated servers. The underlying actions from the RackCorp technical support staff when conducting O/S Server
Management include:
- Regular operating system updates and patches
- Security updates and patches for any administration software
- Auto NOC (Network Operations Center) Alerts
- SMS Alerts
- Prompt onsite repair/restoration for critical services
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Fast Response Times
Our support teams are proud to state that the response times in relation to emergency network issues have been
phenomenal! Network connectivity issues are alerted to instantly and our teams are always immediately available
to investigate, repair, or fail-over. All of our premuim data center locations have multiple redundant network
connections, and our network hardware such as our switches and firewalls all have redundant fail-over options.
Potential server hardware / equipment failures are investigated promptly by technicians onsite, and we stock
spare parts & equipment for all of our standard server hardware and network equipment onsite at the data center.
This helps us to achieve the speed and effectiveness of hardware repairs / replacements so that you experience
minimal downtime (if any).
Our fast response times are testament to our extremely high uptime SLA (Service Level Agreement) Guarantee. Our clients
are our priority, and our networks, our engineers, our techincans, and our support staff are always available to
ensure you receive the maximum available level of performance and satisfaction.
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