| FREQUENTLY ASKED QUESTIONS |
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Global networks for e-businesses |
Our high uptime network speaks for itself:
- In November 2008, our global network pushed ~ 3.6 Petabytes of data
- There were no claims against our SLA for the whole month for any services in ANY country.
- Only 21% of our traffic was to the USA. 22% of all our traffic was delivered from Australia, to Australia.
Our networks are built resilient, with rock solid transit connectivity. With a large customer base of video streaming websites, you can rest assured that our CDN and data delivery technologies are the leaders in the industry. While our competitors are off paying for phony reviews, or getting their bored journalists to hype up their latest product, we innovate, we build, and we deliver - 24 hours a day, 7 days a week, 365 days a year.
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| Why are our support teams so respected? |
| Okay, we'll admit it - we employ geeks to support you. Exactly why we do that is simple: If it needs answering, they can answer it. If it needs fixing they can fix it. If it needs doing, they'll do it. All of our support is handled out of both Sydney Australia, and Perth, Australia. You won't get half-answered tickets out of us, you won't get the run-around, our geeks are straight talkers who will give you the answers you deserve. |
| RackCorp - Pioneering hosting technology |
| | Windows Services | Plesk | WHM/CPanel | RackCorp |
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| Nginx support |  | | |  |
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| Apache support | | | | |
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| Protected CGI Services | | | | |
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| Custom PHP versions | | | | |
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| FastCGI | | | | |
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| SSI | | | | |
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| Database replication | | | | |
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| High-speed file replication | | | | |
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| Multi-customer admin portal | | | | |
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| Multi-user admin portal | | | | |
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| Multi-reseller admin portal | | | | |
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| Rebrandable admin portal | | | | |
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| Ticket Support | | | | |
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| Transparent Reseller Tickets | | | | |
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| Pseudo-streaming support | | | | |
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| Redundant DNS | | | | |
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| Geo-DNS | | | | |
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| Automatic website failover | | | | |
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