| FREQUENTLY ASKED QUESTIONS |
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| What are your backup processes? |
| RackCorp makes daily snapshots of your web files at 2am AEST (4pm UTC). Snapshots are kept offsite in multiple locations for a rolling period of 7 days. We also maintain monthly backups of this data for 1 year ONLY. If you wish to have a restore of your web data, please submit a ticket stating the period that you wish restored. We can do partial restores, so if you only want some files restored, please state this in the request. |
| Can I host CGI Applications? |
| The ONLY form of CGI we support on our shared web platform is PHP. If you want to host other CGI applications, please speak to support and enquire about a virtual server. |
| Can I host ASP pages, Perl pages, or others? |
| We do not support ASP or Perl or any CGI other than PHP. If you want to host an ASP or Perl app, please speak to support and enquire about a virtual server. |
| Can I have multiple URLs pointing to the same website? |
| Yes, please submit a ticket stating a request to an "alias", along with the hostname that you wish to use. Please note that only the "primary hostname" will show up on any invoices.. |
| Can I redirect a URL to another website? |
| Yes, please submit a ticket stating a request to a "redirect", along with the source URL, and the target URL |
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