SLA Uptime Guarantee


PLATINUM Service Level Agreement (SLA) Guarantee - Web & Email Hosting
We guarantee that if we go down for more than 0.1% of the month, then you get that month for FREE. It's that simple! This guarantee is named our SLA - our service level agreement - and it applies to all of our shared webhosting plans.

Whether you are a personal user, a small business, or an enterprise requiring critical uptime, we guarantee our service for all.

Downtime (or an outage), is defined as the inability to access services for which a customer has paid. There are some conditions on our SLA guarantee, and they are as follows:
  • Outages caused by denial of service attacks, regardless of the target, are not counted as SLA outages
  • Outages caused by the customers themselves are not counted as SLA outages
  • Network connectivity issues which are not directly attributable to RackCorp as the cause are not counted as SLA outages

RackCorp reserves the right to discontinue service to customers who make a claim on 3 or more SLA guarantees in a six month period.


GOLD Service Level Agreement (SLA) Guarantee - Dedicated Servers, VPS, and Colocation
We guarantee that if we go down for more than 0.05% of the month (~20 minutes), then you will get credited for part and/or all of your payment for the month reflected on your next invoice (excludes licensing costs).

Less than 99.95% 15% credit
Less than 99.90% 25% credit
Less than 99.80% 50% credit
Less than 99.70% 100% credit   (the whole month is FREE)


Downtime (or an outage), is defined as the inability to access services for which a customer has paid. There are some conditions on our SLA guarantee, and they are as follows:
  • Outages caused by denial of service attacks, regardless of the target, are not counted as SLA outages
  • Outages caused by the customers themselves are not counted as SLA outages
  • Network connectivity issues which are not directly attributable to RackCorp as the cause are not counted as SLA outages

RackCorp reserves the right to discontinue service to customers who make a claim on 3 or more SLA guarantees in a six month period.








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