We guarantee our network with an industry-leading SLA
Many Cloud providers claim to offer market leading SLA’s when the truth is they are completely meaningless. For an SLA to be effective Firstly it must be realistic and complement what it is your trying to achieve, secondly it must have substance and by that we mean in the event of a breach the compensation is significant, and thirdly the process of claiming an SLA breach must be straightforward
ALWAYS

For High-Availability Environments

Our ALWAYS guarantee states if your services are offline for more than 0.01% of the month (4 minutes) you will receive that month free. This SLA is a custom subscription model for managed environments that gives customers the knowledge that RackCorp will build and verify configurations to be fault tolerant. In comparison other major global cloud providers only provide a 10% credit if your services are offline for more than 4 minutes
GLOBAL

Less than 99.99% - 100% credit (Entire months bill as compensation)

PLATINUM

For Virtual Servers, CLoud Servers, Web & Email Hosting

Our SLA guarantee states if your services are offline for more than 0.1% of the month (43 minutes), you will receive that month free. It's that simple! and it applies to all of our virtual servers, cloud computing instances, and shared webhosting & email plans. In comparison two other major global cloud providers only provide a 100% credit once your services have been offline for 7 or 36 hours
GLOBAL

Less than 99.9% - 100% credit (Entire months bill as compensation)

GOLD

For Dedicated Servers and Colocation

Our SLA guarantee states if your services are offline for more than 0.05% of the month (20 minutes) you will be credited for part and/or all of your payment for the month reflected on your next invoice
GLOBAL

Less than 99.95% - 15% credit

Less than 99.90% - 25% credit

Less than 99.80% - 50% credit

Less than 99.70% - 100% credit (Entire months bill as compensation)